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Home > FAQ


Welcome to the FAQ page. We have compiled a list of the most frequently asked questions we receive from our customers. Please review these FAQs before sending your inquiry, as we may already have answers to your questions here. Or, if you don't find the answer to your question here, please drop us a message at: [email protected]
Q1: Why can't I find the corresponding model?
A1: Sorry to trouble you, maybe our model library is not complete enough. If you do not find the product you are looking for, you can contact us by email: [email protected]. We are more than happy to answer your questions.
Q2: What payment methods do you support?
A2: We support payments via Paypal and debit or credit cards.
( Details: https://tachipano.com/pages/how-to-pay )
Q3: When can it be shipped?
A3: Items will be shipped within 1-3 business days of your payment.
( Details: https://tachipano.com/pages/shipment )
Q4: When can I receive the package?
A4: If you choose free shipping, the delivery time is about 20-45 working days. If you choose FedEx / DHL, the delivery time is about 3-7 working days.
Also, we will upload the tracking number to your order after shipping. With this tracking number, you can keep track of the progress of your package's shipment.
Q5: Why haven't I received the package yet?
A5: I am sorry to keep you waiting. If you do not receive your package, please contact your local post office / FedEx / DHL as soon as possible for the latest status of the package. Otherwise the package will be returned or destroyed.
Q6: The item does not fit, can I return the item?
A6: Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we cant offer you a refund or exchange.
Q7: How do I return it?
A7: Please contact us before the return is issued, we will send you the return invoice, and then please fill in the waybill according to it. All parcels returned without contact will not be accepted and refunded.
Contact: [email protected]
( Details: https://tachipano.com/pages/return-policy )
Q8: How to Customize Products?
A8: When you need to customize products, please provide samples of products that need to be customized. We will quote according to your samples, and the production time is 4-5 weeks. We guarantee the product is 100% usable, because it will be tested before shipment.
Q9: How to install touch screen panel?
A9: This is the installation steps of the general touch screen, you can refer to the following steps to operate.
Step 1: Remove the back cover, and then remove the motherboard screws.
Step 2: Remove the front cover casing and blow the overlay with the hot air of the hair dryer
Step 3: Remove the film and take out the broken screen
Step 4: Apply double-sided tape to the touch screen frame and put a new touch screen
Step 5: Install the motherboard and the LCD screen. Don't forget to test whether the touch screen can be used normally.
Step 6: After the test is successful, attach a protective film, here, the replacement of the touch screen is completed.